（澳洲生活網）

The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.

無論在何種環境的職場里，有效且得體地與上司、同事以及下屬的溝通，是一門不可忽視的學問。在數字時代的員工必須懂得如何有效地當面傳遞和接收訊息。當然，通過電話、郵件和社交媒體等渠道也不例外。

Here are the top 10 communication skills that will help you stand out in today’s job market.

下面是10個短小而精悍的溝通技能，一旦掌握了，你就能在職場中脫穎而出。

1.Listening 

用心聆聽

Being a good listener is one of the best ways to be a good communicator.

懂得側耳傾聽，是成為好的溝通者的最佳方法。

Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.

通過積極主動地聆聽他人的話，你能更容易領略到其他人想表達的意思，並能給出恰當的反饋。

2.Nonverbal Communication

非言語溝通

Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.

你的肢體語言、眼神交流、手勢和語氣，都能為你想表達的訊息潤色。

Also pay attention to other people’s nonverbal signals while you are talking.

當你在說話時，多多留意他人的非言語特徵。

Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.

因為，通常，非言語特徵傳達著一個人的真實所想。比如說，如果對方沒有跟你進行眼神交流，那麼他/她有可能感到拘謹、或試圖隱瞞事實。

3.Clarity and Concision

簡單明了

Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.

表達個人所想時，儘可能言簡意賅。在表達前先想好怎麼說，這樣能夠避免過度表達，以及使你的聽眾感到困惑。

4.Friendliness

友好待人

Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees – a quick “I hope you all had a good weekend” at the start of an email can personalize a message and make the recipient feel more appreciated.

以一種友好的、人性化的提問方式，或者僅僅是一個微笑，都能促進你與同事間建立開放且真誠的對話交流。無論是面對面的交流、還是書面交流，能做到這一點都很重要。當你能夠做到這一點，貼心地在發送給同事或員工的郵件開頭附上「周末愉快！」這樣的話語，能夠使郵件生動起來，還能使收件人感到更賞心悅目。

5.Confidence

自信心

It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.

當你與他人進行溝通交流時，保持自信心是一件至關重要的事情。自信心能夠使你的同事信服、並跟隨你的思路。請確保自己總是保持聆聽的態度、以及對他人的同理心。

6.Empathy

換位思考

Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as “I understand where you are coming from” demonstrate that you have been listening to the other person and respect their opinions.

即使你並不同意你的老闆、同事或員工，你也得理解和尊重他們的觀點。該怎麼說？就這麼簡單：「我理解你的出發點，……」以表示你有在傾聽他們的話，並尊重他們的觀點。

7.Open-Mindedness

開放的心態

A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other person’s point of view, rather than simply getting your message across.

優秀的溝通者都能以靈活、開放的心態，迎接任何一種交談。以開放的心態聆聽、並理解他人的觀點，而不是僅僅讓信息在腦海里過一遍而已。

8.Respect

尊重他人

People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person’s name, making eye contact, and actively listening when a person speaks will make the person feel appreciated.

當你能夠表達對他人觀點的尊重時，人們會更樂意與你交流。簡單細小的動作，諸如說出對方的名字、眼神交流，以及在別人說話時積極地聆聽，都能給對方留下很好的印象。

9.Feedback

反饋

Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well – something as simple as saying “good job” to an employee can greatly increase motivation.

懂得得體地給予和接收反饋意見，也是一項重要的溝通技能。經理主管們也應以採取多種渠道，為員工們提供建設性反饋，有可能通過電子郵件、電話訪談，或者是每周的狀態更新等。給予反饋也意味著給予讚揚，簡單的話語，諸如「幹得漂亮！」會給員工極大的工作激勵。

Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.

同樣地，你也得懂得恰當地接收、甚至是鼓勵別人給你的反饋。用心聆聽別人給你的反饋，如果對個別問題不太清楚，可以提出幾個明確的問題，然後努力實踐這些反饋的意見。

10.Picking the Right Medium

使用合適的溝通媒介

An important communication skill is to simply know what form of communication to use. For example, some serious conversations (layoffs, changes in salary, etc.) are almost always best done in person. You should also think about the person with whom you wish to speak – if they are very busy people (such as your boss, perhaps), you might want to convey your message through email. People will appreciate your thoughtful means of communication, and will be more likely to respond positively to you.

還有一項重要的溝通技能，是懂得選取合適的溝通媒介。比如說，某些嚴肅的會談（裁員、薪資調整等）最好當面交談。你還得想想，你希望與誰溝通這些問題，如果他們（比如你的老闆）很忙，那麼你可能得以電子郵件的形式跟他溝通了。他人會因此欣賞你貼心的溝通方式，並會更樂意積極地給你答覆。